Persons who are certified under the Americans with Disabilities Act (ADA) as having a disability that prevents them from riding fixed-route buses are eligible to use City Bus On-Demand Service which operates within 3/4 mile of the City Bus fixed routes.

Application Process

In order to qualify, the applicant and a health care provider must complete and sign the On-Demand ADA application form. Application forms are available from the Liberal Transit Office. The applicant has 21 days from the date they 1st rode City Bus to submit a completed application. A decision will be made within 21 days of receipt of a completed application.

On-Demand Eligibility Assessment

Applicants will be assessed on their ability to complete a series of exercises to determine their ability to board and access the City Bus fixed route bus service. Disability alone does not qualify a passenger for On-Demand service. If a passenger is capable of using fixed routes and is over age 60 and/or has a medically documented disability, he/she will receive a half-fare City Bus fixed route card and will not be approved for On-Demand service.

If a decision is not made within the 21-day period, the applicant will be considered as eligible until a decision is made.

The applicant will not be charged any user fees that cause an unreasonable burden upon the applicant, including doctor’s fees and application fees. 

Grievance Process

If an applicant is denied, the applicant will receive an explanation in writing giving the specific reason they were denied. The applicant will also be provided an explanation of the appeals process in writing. To learn more, visit the Grievance Procedures page.